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The spirit of service is "regard customers' time as more precious than gold"
The spirit of service is to "regard customers' time as more precious than gold", which requires service personnel to think about users all the time, solve existing problems in time, and make it clear that users' time is money. The company's service team has formed a perfect after-sales service network, equipped with sufficient after-sales force, established a standardized service team, hotline, computer information management system, the company's development, production, sales and other departments give priority to meet the service needs, so as to ensure the implementation of the service spirit.
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Service tenet is "create value for customers"
It is clear that when the user purchases our products, what he pursues is the benefits and value brought by the products. This requires the service personnel to have comprehensive service ability, through our service to guide the user's relevant ability, so as to provide guarantee for the user's work, produce interests and value.
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The service slogan is "company service, always everywhere"
The company services that users feel are always and everywhere. This requires the service personnel to have comprehensive service ability, through our service to guide the user's relevant ability, so as to provide guarantee for the user's work, produce interests and value.
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The service goal is "customer-centered, implementation of overtime and value-added services"
Around the customers, the company carries out customer training, technical consultation, customer visits, key cases and other special services, so that customers feel that they have not only purchased our products, but also purchased a complete set of perfect services.
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The service requires "simplicity, comprehensiveness, initiative and timeliness"
The eight character requirements for service personnel ensure the initiative to contact customers, implement comprehensive, timely and fast service with the fastest speed and the best way, and win time and create benefits for users. The content of service requirements is the interpretation of service spirit, purpose, slogan and goal.
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